That's fantastic! After you submit your application, the process is as follows:

• We will receive an email, review your application, and ask any additional questions you may have.
• After review, you will receive an invoice for the 30% deposit.
• Once the deposit has been paid, your booking is confirmed, and we will send you the housebook.
• Approximately 12 weeks before arrival, you will receive a reminder to pay the remaining balance and the security deposit.
• Approximately 1-2 weeks before arrival, you will receive additional information from us about your stay.

Please send us an email at hello@pillowsandpines.com, and we'll discuss the options together. Additional charges may apply, but we'll always let you know if this happens.

This can happen! Please send us an email at hello@pillowsandpines.com with the following information:

• Preferred check-in and check-out dates
• Number of adults (>15 years)
• Number of children
• Contact details

We'll then see what's possible and send you a proposal.

All payment rules can be found in the terms and conditions. In a nutshell:

• To confirm your booking, we require a 30% deposit.
• The remaining balance and the security deposit must be paid no later than 12 weeks before arrival (you will receive a reminder).
• The security deposit will be returned to you no later than 14 days after departure (provided there are no damages).

We ask our guests to pay a €1,000 deposit no later than 12 weeks before arrival. Provided there are no damages, the deposit will be refunded within 14 days of departure.

The cancellation policy can be found in the terms and conditions. The terms and any applicable fees vary depending on the time of cancellation. Feel free to email us if you have any questions.

Guests are responsible for any damage caused during their stay. Any damage must be reported immediately to the chalet manager in writing via hello@pillowsandpines.com and will be deducted from the deposit.

Please send us an email at hello@pillowsandpines.com, we're happy to help!