House book

While it's not the most pleasant topic, we kindly ask you to adhere to our house rules, which you can find below 😊;

1. Respectful Stay: Please treat our chalet manager, neighbors, and the lodge with respect.
2. Registered Guests Only: Only guests listed on the booking confirmation may stay in the lodge. The maximum number of people may not be exceeded.
3. Private Use: The lodge may be rented for private use only.
4. Duty of Care: Guests are responsible for the lodge and its contents. Any damage caused by guests or their visitors will be charged.
5. Reporting Damage: Report any existing damage to the manager upon arrival. Report any new damage immediately for swift handling.
6. Insurance: We recommend taking out liability insurance (including fire and water damage).
7. Preventing nuisance: No nuisance, no music, or parties. Noise disturbances will result in a €1,000 fine and immediate termination of your stay.
8. Quiet hours: 9:30 PM to 8:00 AM are nighttime hours. The terrace is not to be used during this period.
9. No moving of belongings: Furniture and inventory may not be moved or removed.
10. Leaving the lodge clean: Please leave the lodge and garden tidy. An additional cleaning fee will be charged for excessive soiling.
11. Energy consumption: Use water and electricity responsibly. Turn off appliances upon departure. Turn off the sauna after use. Do not modify any technical installations. Excessive consumption will be charged.
12. No smoking indoors: Smoking is permitted outside only. Please dispose of cigarette butts properly. Smoking indoors will result in a fine and cleaning fee.Geen open vuur: Open vuur, ook in vuurplaatsen, is verboden.
13. No pets: Pets are not allowed.
14. Insurance terms and conditions: Do not do anything that may invalidate an insurance policy.
15. Access: The owner or manager always has access to the lodge.
16. Violation of rules: In case of violation of the rules, the stay may be terminated immediately and costs may be charged.
17. False bookings: In case of deception, the deposit and/or rental amount will be forfeited and access will be denied.

A fireplace adds extra ambiance and warmth to the lodge. For your safety, we ask that you only use the fireplace as described below:

• Read the instructions carefully before use for proper use of the fireplace, please refer to the chalet manual.

• Use only dry firewood provided by us. Do not use your own wood, paper, oil-based firelighters, or other materials.

• Don't stoke the fire too high with too many logs. This can cause a chimney fire.

• Always leave the fireplace burning with an open air supply and only close it when the fire is completely out.

• Never leave the fire unattended. Extinguish it completely before going to bed or leaving the lodge.

• Ensure adequate ventilation (e.g. sliding door left ajar) during use.

• Keep children and pets away from the fireplace.

• Never place anything on or against the fireplace. This also applies to clothing, wood, or decorations.

• Do not throw waste into fire.

• Use the fireplace only as intended. Do not light a fire outside the fireplace (not even in a fire pit).

If you have any doubts or questions, please always contact the chalet manager.

Enjoy the fire – but do it safely. 🔥

Please note: Use of the fireplace is at your own risk. Pillows & Pines is not liable for any damage, injury, or accidents resulting from (incorrect or careless) use of the fireplace.

How wonderful that you can relax in the private sauna! To keep it safe and enjoyable for everyone, we ask that you observe the following guidelines:

• Read the instructions carefully before turning on the sauna. If you have any questions, please contact the chalet manager.

• Maximum 4 persons in the sauna at the same time.

• Use the sauna only as intended. Do not use it as a drying room or play area for children.

• Kinderen onder de 16 jaar mogen alleen onder toezicht in de sauna.

• Always use a towel to sit or lie on to keep the wood clean.

• Do not use the sauna with wet swimwear or wet hair. Drying thoroughly prevents damage to the electronics and wood.

• Drink plenty of water before and after your sauna visit. Avoid alcohol.

• Use the sauna for a maximum of 15-20 minutes per session.

• Switch off the sauna immediately after use.

• Ventilate the room afterwards by opening a window or door.

Incorrect or careless use of the sauna can cause damage. Any damage will be charged to the main booker.

Enjoy, relax, and use the sauna responsibly! 🌿

Please note: Use of the sauna is at your own risk. Pillows & Pines is not liable for any injury, damage, or health problems resulting from the use of the sauna, including improper use or use contrary to our instructions.

Do you have a complaint or are you dissatisfied with something during your stay? Please contact our chalet manager within 24 hours. We encourage both our manager and our guests to work together to find a suitable solution.

If the problem remains unresolved after 24 hours, please feel free to contact us at [email protected] – we're happy to help.

In some cases, further investigation or additional time is needed to resolve a problem. If this is not possible during your stay, we sincerely apologize.

Please note: We cannot process complaints that were not reported during the rental period or for which we were not given the opportunity to resolve the issue.

Don't forget before arrival:

• Please register at the tourism portal 3-5 days before arrival (mandatory):
  • One registration for the entire group - names and dates of birth - via the following link: Feratel link
• Please contact our chalet manager 1-3 days before arrival to inform her of your arrival time and any special requests (e.g., early or late check-in and check-out (note: not always possible!), bag storage, cots, etc.):
  
  • Snejana Mörschbacher
  • +43 6507 1304 26

Check-in time: between 4:00 PM and 8:00 PM.

Earlier check-in is occasionally possible (no guarantees!) and is only possible with the chalet manager's approval.

The address of the Pillows & Pines Lodge:

• Muehlbach am Hochkönig 521, 5505 Muehlbach am Hochkönig, Austria

The keys are in the key box on the left next to the storage room. Snejana will provide you with the code.

• Four cars can be parked (uncovered) in front of the house. If you have more cars, please park them in the village (e.g., near the playground or lift).
• Please do not use our neighbor's parking lot to turn around or park. Thank you!

Bedroom

• Bed linen (1 set per person)
• Towels (2 per person upon booking; please note that we do not provide sauna towels or bathrobes)

Bathroom

• Hairdryer (1 per bathroom)
• Rituals Hand Soap, Body Wash, and Shampoo
• Toilet Paper (*initial supply)

Kitchen

• Dishwashing liquid
• Dishwasher tablets (*initial stock)
• Garbage bags (*initial stock)
• Dishcloths, sponge, and cleaning cloth

We do not supply kitchen items such as spices, oil, baking paper, aluminum foil, or cling film.

Children's items

• Cribs (3 pieces)
• Highchair (3 pieces)
• Plastic cups and plates
• Toys

Please bring your own bed linen for the baby cots.

Open hearth

• Firewood for the stove

*For your convenience, we provide a set of toilet paper, garbage bags, dishwasher tablets, dishwashing liquid, and Rituals shampoo and soap in the bathrooms. Please note, however, that this is a self-service chalet, and you are responsible for any additional supplies you may need during your stay.

Because we know this is often the first thing you look for ;)

• Network: Wanderfalk 1, 2, or 3 (per floor of the house)
• Password: Wander5@1

This service is provided for your enjoyment, but you are responsible for its safe and appropriate use and compliance with all laws. If there is a service interruption, please contact Snejana.

In the chalet, you'll find a manual with all the practical information about how all the equipment works, useful phone numbers, how to separate waste, and much more.

You'll also find instructions for the safe use of the sauna and fireplace, among other things. In the spirit of "better safe than sorry," we've included these instructions here in this house book.

Please read the instructions carefully, and if you have any doubts or questions, please feel free to contact Snejana.

There's a wood-burning stove in the living room. Follow the instructions below to use it safely:

• Remove the ash (if necessary).

• Never block the air intake.

• Remove all objects from the top of the fireplace.

• Open the air valve fully (towards the +, on the left side).

• Stack 3 or 4 pieces of dry wood crosswise in the fireplace, leaving plenty of space between them. Fill any gaps with small pieces of wood and light them.

• Use only dry wood – no wet wood or other materials. This can cause a chimney fire.

• Leave the door open until the fire is burning well and the smoke is flowing away through the chimney.

  • If this doesn't happen, don't use the fireplace: there may be a problem with the chimney or the weather. Extinguish the fire immediately.

• Once the fire is burning well (yellow flames, not blue), you can close the door and reduce the air supply slightly if necessary.

• Never close the air supply completely – this can lead to smoke backfire or flash fire.

• Open the fireplace door only to add wood.

• Be careful of sparks.

• Do not touch the heater (it gets hot!) and keep children away.

After use:

• Allow the fire to burn out naturally with the air supply open and the door closed.

• Never extinguish with water – this may cause an explosion or damage.

• Ashes should not be removed until they have completely cooled.

• Please dispose of cooled ashes in the green container or in the grey waste bins (under the sink or in the ski room).

• Never use a vacuum cleaner to remove ash.

In case of fire:

• Use sand, a fire extinguisher or a fire blanket.

• In case of a sudden loud noise in the chimney (possible chimney fire):

  • Immediately close the air supply (right)

  • Extinguish the fire with dry sand or salt

• Call the fire brigade immediately: 122

⚠️ Use of the fireplace is at your own risk. Pillows & Pines is not liable for damage or injury resulting from (incorrect or careless) use.

The sauna is located on the ground floor. Please follow the instructions for safe use:

• The control panel is located to the right of the sauna door.

• On the left of the panel you will see three buttons:

  • Top button: sets the time (default 2 hours, press = extend time)

  • Middle button: turn the sauna on/off

  • Bottom button: switches the lights on/off

Usage:

1. Turn on the sauna with the middle button on the left.

2. Set the desired temperature with the round button on the right.

3. Then press the same round button again to start heating.

4. If necessary, turn on the light with the bottom button on the left.

5. After use, don't forget to turn the sauna off again with the middle button on the left.

⚠️ Gebruik de sauna altijd voorzichtig.
Do not use the sauna if pregnant, have heart problems or under the influence of alcohol.

Use of the sauna is at your own risk. Pillows & Pines is not liable for damage or injury resulting from (incorrect or careless) use.

Emergency numbers:

• Fire brigade: 122
• Police: 133
• Rescue services: 144
• Mountain rescue services: 140
• General practice center: 141
• Pharmacy Emergency Room: 1455

Other useful numbers:

• Chalet Manager - Ms. Snejana Mörschbacher: (+43) 6507 1304 26
• GP (with pharmacy) - Dr. Karl Hittmair: (+43) 6467 2007 70
  Address: No. 251b, A-5505 Mühlbach am Hochkönig
  Opening Hours: Mon & Thurs 3:00 PM - 7:00 PM / Tues, Wed & Fri 7:30 AM - 11:30 AM
  Outside these hours, please call the GP out-of-hours service.
• Dentist - Dr. Schwaiger: (+43) 6584 2032 0
  Address: Hochkönigstraße 10, 5761 Maria Alm am Steinernen Meer
• Hospital - Kardinal Schwarzenberg Klinikum: (+43) 6415 7101 0
  Address: Kardinal Schwarzenbergplatz 1, 5620 Schwarzach im Pongau

Check-out time: before 9:00 AM

Please leave the chalet on time and in good condition, so that the next guests can enjoy it again (after cleaning).

• Oven clean and turned off
• Refrigerator empty and clean (unopened, non-perishable food or drinks may remain in the refrigerator/countertop)
• Both dishwashers empty and clean; dishes and cutlery clean in cupboards/drawers
• Leave bed linen (fitted sheets, duvet covers, pillowcases) and towels in the sauna area
• Return cribs and high chairs to the ground floor
• Return all 6 TV remote controls, Nintendo controllers, and Bose remote control to the wooden crate
• Turn off all lights and appliances (including the ski boot dryer); close windows and doors
• Turn off all taps
• All waste has been properly disposed of, i.e.:
  • Paper has been taken to the designated collection point (Recyclinghof Mühlbach);
  • Glass has been thrown in the glass container (near the playground in the village);
  • Green waste has been placed in the green container;
  • Plastic and cans are placed in the yellow bag in the gray storage box in the ski room;
  • The residual waste is placed in the gray container.

Thank you for your stay at the Pillows & Pines Lodge!

Even though we may have only spoken via email or WhatsApp, it feels very special to be able to share our home with others in this way.

We hope you enjoyed it as much as we always do, and that you take wonderful memories home with you.

We hope to see you again!

Kind regards,

Martijn, Iris, James, Scottie & Parker

The Pillows & Pines Lodge is located in the charming mountain village of Mühlbach, in the heart of the Hochkönig region: the heart of Salzburgerland.

Here you'll find the perfect balance between relaxation and adventure. Whether you want to unwind in nature, enjoy active pursuits, or create unforgettable memories with your family—it's all possible here.

In summer, the landscape invites you to hike, cycle, enjoy mountain adventures, and discover outdoor playgrounds with panoramic views. In winter, the region transforms into a magical snow paradise with wide slopes, cozy mountain huts, and child-friendly ski resorts.

As a guest of our lodge, you automatically receive the Hochkönig Card in summer, which gives you free use of the cable cars, the hiking bus, and countless other activities.

On the official Hochkönig website (www.hochkoenig.at), you'll find plenty of practical information about hiking and cycling routes, day trip tips, and current events. Be sure to check it out!

❄️ Winter in Hochkönig – our favourite activities

Whether you're here for cozy snowy moments with the family, sporty days on the slopes or pure winter magic: Hochkönig has it all. These are our favourite winter activities around the lodge!

🎿 On your skis
Welcome to the beautiful Hochkönig ski area, named after the mighty mountain massif that proudly towers above the region. With 120 km of slopes for all levels, great fun parks and of course cozy ski huts with dreamy views, this area is perfect for families who love snow and atmosphere.

The Karbachalmbahn is only a 5-minute drive or a short ride on the free ski bus, which stops a 5-minute walk from the chalet.

Also fun: the smaller Hochkeil ski area (10-minute drive). Ideal for children and beginners, but also loved by off-piste skiers when there's fresh snow. The Hochkönig ski pass is valid here, but there's also a cheaper local pass available.

👑 Ski like a king – The Königstour
The highlight for avid skiers: the Königstour! A royal ski tour over 6 mountain peaks, 35 km of slopes and no less than 7500 meters of altitude difference. You start in Mühlbach (close to the chalet) and ski through breathtaking panoramas all the way to charming Maria Alm.

Time for a break? Enjoy lunch with a view, and then ski the royal route back again. An unforgettable day! ⛷️👑

🥾 Walking in a Winter Wonderland
Not in the mood for skiing? Put on your hiking boots! The region offers many winter hiking trails through snowy forests and mountain landscapes. With or without snowshoes — you set your own pace.

The routes are well-marked and suitable for all ages. 🧭
Find your perfect route at: www.hochkoenig.at

🛷 Family Fun – Tobogganing from the Kopphütte
In the mood for laughter, speed and winter fun? Then you must go tobogganing! Close to the chalet you'll find a 4.5 km long toboggan run through a beautiful landscape.

Take the free ski bus up to Alpengasthof Kopphütte, rent a sled there and glide down with the whole family. Guaranteed fun for young and old! 🤩

🐴 In a one horse open sleigh
Experience the winter landscape like in a movie: with a romantic sleigh ride through the snow. Perfect for a magical moment for two or as an enchanting family outing.

Bookable in Mühlbach at Kniegut or Elmaugut. Fairytale beauty! ✨

Whether you're hitting the slopes, heading into the woods or grabbing a sled — winter in Hochkönig feels like a dream. Have fun! 😊

☀️ Summer in Hochkönig – Our Favourite Activities

Summer in Hochkönig is a true paradise for families who love nature, adventure, and relaxation. From hiking and biking to playing and discovering – there's something for everyone! 🌼🚴‍♂️

🥾 Ready, set, hike!

With no less than 340 km of hiking trails, the Hochkönig region offers something for everyone: from easy family walks to challenging mountain hikes. Discover themed routes like the Herb Trail or go on an adventure with geocaching. The famous Königsweg (73 km) is a must for real hiking lovers. And with the (summer-included) Hochkönig Card, you can use the hiking bus and cable cars for free! 🏞️

🚴‍♀️ I want to ride my bicycle

Explore the Alps on two wheels! Whether you choose a mountain bike, road bike, or e-bike, the routes will take you past the most beautiful spots. Take your bike on the cable car and enjoy a relaxed downhill ride with breathtaking views. 🌄

🧗‍♂️ Life is an adventure

Looking for more adventure? Here are our recommendations:

• Liechtensteinklamm: An impressive gorge with waterfalls and steep rock walls. A must-see for nature lovers! 🌊

• Hohenwerfen Castle: A beautiful castle with bird of prey shows and medieval activities. Fun and educational for young and old. 🏰

• Eisriesenwelt in Werfen: The largest ice cave in the world with gigantic ice sculptures. A cool experience on warm days! ❄️

• Summer Toboggan Run Biberg in Saalfelden: 1.6 km of toboggan fun with 61 turns and 3 jumps. Speed and fun guaranteed! 🛷

🏙️ Let's go to the city

In the mood for a city day?

• Salzburg: Just a 45-minute drive away, this beautiful city is known as the birthplace of Mozart. Stroll through historic streets, shop in boutiques or relax on a terrace. 🎻

• Zell am See: This charming lakeside town is perfect for a summer day. Rent a boat, take a dip or enjoy an ice cream by the water. 🚣‍♀️

Whether you're heading into the mountains, exploring the city or simply relaxing: summer in Hochkönig offers something for everyone. Enjoy! 🌞

😄 Happy kids, happy parents – isn't that what they say?

Welcome to Austria’s playground paradise! Whether you're travelling with little ones or big adventurers — there's always something fun to do in Hochkönig. These are our absolute favourites:

🚡 Toni’s Almspielplatz (Mühlbach)
Take the Karbachalmbahn up and discover a large sand and water playground where kids can play endlessly. And then… the 2 km long marble trail – hiking and playing at the same time! Going back down? Of course you take a mountain cart! 🛞

🏞️ Prinzensee & giant slide (Maria Alm)
Take the Natrunbahn or Sonnbergbahn up and start at the cozy TOM Almhütte restaurant with playground. Walk on to the fairytale-like Prinzensee – perfect for swimming or paddling. Along the way you'll pass a climbing forest and on the way back another fun playground. And then… ride down on the giant slide (also for big kids)! 😄

🦌 Jufenalm – reindeer & relaxation
A magical spot in the middle of nature where you can see real reindeer! Super fun for kids. Combine it with lunch and enjoy the peace at this boho-style restaurant / hotel. 🌲

🌄 Mountain Swing Park (via Gabuhelbahn)
Swinging between the mountains on giant swings — how cool is that? A simple but unforgettable experience for the whole family. A lunch or coffee at Steinbockalm completes the day. ⛰️💨

❄️ Winter: tobogganing from Kophütte (Maria Alm)
4.5 km of sledding from mountain to village – this toboggan run is a classic in the region. Active fun and guaranteed laughter. 🛷

☀️ Summer: Biberg toboggan run (Saalfelden)
Craving summer speed? The Biberg toboggan run winds down with sharp turns and stunning views. Tip: go at the end of the day to catch the sunset! 🌇

Whether you love action, nature, or just having fun together — these outings are guaranteed to put smiles on everyone's faces! 😊

🍽️ Our Favourite Mountain Dining Spots

Jufenalm – boho vibes & relaxed enjoyment
On a magical spot above Maria Alm lies the Jufenalm. Think: boho style, wooden benches with sheepskin, relaxed lounge music, a tipi in the meadow and sometimes even reindeer. The view is amazing and the atmosphere wonderfully laid-back. Perfect for a long lunch or a glass of wine in the sun, while the kids play and run around.

Steinbockalm – stylish terrace with panoramic views
This stylish alm in Dienten is the ideal place for a coffee or a good glass of rosé with breathtaking mountain views. The interior is modern, yet warm and inviting. Whether indoors or outdoors, you’ll truly unwind here while the kids enjoy the huge mountain swing park.

TOM Almhütte – hip, lively & kid-friendly
At the top station of the Natrunbahn you’ll find TOM Almhütte – modern, atmospheric, and always buzzing. Often there’s live music, a fun playground right next to the terrace, and a menu full of classics and surprises. A place where young and old instantly feel at home.

Bergrestaurant Karbachalm – traditional and cozy
Located at the top of the Karbachalmbahn, this cozy mountain hut is as authentic Austrian as it gets. Sunny terrace, wooden interiors, and a warm, welcoming vibe. The perfect place for a pancake or Kaiserschmarrn after a hike, or to relax while the kids play at Toni’s Almspielplatz.

Arthurhaus – fondue with a view of the Hochkönig
On the Hochkeilberg you’ll find the welcoming Arthurhaus, an ideal spot after a walk or nature outing. Indoors it’s cozy and warm, outdoors you’ll find a terrace with stunning views of the Hochkönig. Here you can enjoy a good old-fashioned cheese fondue – perfect for a long, relaxed lunch or dinner with the whole family.

On the website of the municipality, you will find more information about Mühlbach and its surroundings. This includes information regarding healthcare and local events.

The Mühlbach tourist office is located in the village center, just above the Spar supermarket.

In Mühlbach, you'll find everything you need for a comfortable stay:

SPAR supermarket – Located in the village center. Perfect for fresh bread, fruit, vegetables, and groceries.

Bauer Bakery – A cozy local bakery with delicious pastries and fresh rolls. They also deliver fresh bread to your door; feel free to ask Snejana for more information.

Pharmacy – For health products, baby supplies, and basic medications.

Sports and outdoor shops – In the village center, you'll also find shops with hiking gear, outdoor clothing, and souvenirs.

Need something specific? In the nearby towns of Bischofshofen and Saalfelden, you'll find larger supermarkets, drugstores, and a wider selection.

🎿 Rentals & Lessons
Looking to rent skis, snowboards, or helmets? Or take lessons to improve your skills? Sport Klaus in Mühlbach is the place to be—friendly service, top-notch equipment, and expert instructors for all levels. You can even book your equipment or lessons online in advance, saving you time.

🎟️ Ski passes
You can easily buy your ski passes at the Karbachalmbahn ticket office, just a 15-minute walk from the chalet (or take the free ski bus!). This is also the main ski lift, taking you directly to the start of the Königstour and all the slopes. There's also the smaller, local ski area "Hochkeil," where you can use your own ski pass or use your Hochkönig pass.

🔒 Storage & Lockers
You don't have to lug your gear around all day! At Sport Klaus, next to the Karbachalmbahn, there are lockers where you can safely store your equipment.

🚌 Ski bus
The free ski bus makes it easy to reach the lifts. The stop is just 5 minutes from the chalet. The bus runs regularly and takes you directly to the village and the ski lifts of both Karbachalmbahn and Hochkeil, so you can start your day on the slopes worry-free.

🎿 Rentals & Lessons
Looking to rent skis, snowboards, or helmets? Or take lessons to improve your skills? Sport Klaus in Mühlbach is the place to be—friendly service, top-notch equipment, and expert instructors for all levels. You can even book your equipment or lessons online in advance, saving you time.

🎟️ Ski passes
You can easily buy your ski passes at the Karbachalmbahn ticket office, just a 15-minute walk from the chalet (or take the free ski bus!). This is also the main ski lift, taking you directly to the start of the Königstour and all the slopes. There's also the smaller, local ski area "Hochkeil," where you can use your own ski pass or use your Hochkönig pass.

🔒 Storage & Lockers
You don't have to lug your gear around all day! At Sport Klaus, next to the Karbachalmbahn, there are lockers where you can safely store your equipment.

🚌 Ski bus
The free ski bus makes it easy to reach the lifts. The stop is just 5 minutes from the chalet. The bus runs regularly and takes you directly to the village and the ski lifts of both Karbachalmbahn and Hochkeil, so you can start your day on the slopes worry-free.