Feel free to send us a message!

That’s exciting! After submitting your request, here’s what happens next:

• We receive your request via email, review it, and may ask for additional details if needed.
• After approval, you will receive an invoice for a 30% deposit.
• Once the deposit is paid, your booking is confirmed, and we will send you the house guide.
• About 12 weeks before arrival, you will receive a reminder to pay the remaining balance and the deposit.
• Around 1-2 weeks before arrival, we will send you further details about your stay.

   

Simply send us an email at hello@pillowsandpines.com, and we’ll check what’s possible together. Please note that additional costs may apply, but we will always inform you in advance.

No worries, this can happen! Just send us an email at hello@pillowsandpines.com with the following details:

• Desired check-in and check-out date
• Number of adults (>15 years)
• Number of children
• Contact details

We will check the availability and send you a personalized offer.

All payment details can be found in the General Terms and Conditions. In short:

• To confirm the booking, we require a 30% deposit of the total amount.
• No later than 12 weeks before arrival, the remaining balance and deposit must be paid (you will receive a reminder).
• The deposit will be refunded within 14 days after departure, provided no damage has occurred.

   

We ask our guests to pay a deposit of €1,000 no later than 12 weeks before arrival. If no damage has occurred, the deposit will be refunded within 14 days after departure.

The cancellation policy can be found in the General Terms and Conditions. The conditions and any potential fees depend on the time of cancellation. If you have any questions, feel free to send us an email at hello@pillowsandpines.com.

Guests are responsible for any damage caused during their stay. Any damage must be reported immediately to the chalet manager and in writing via hello@pillowsandpines.com. The costs may be deducted from the deposit if necessary.

Feel free to send us an email at hello@pillowsandpines.com—we’re happy to help!