Payments must be made as indicated in the booking confirmation. Usually a deposit is required upon reservation and the remaining amount before arrival.
The deposit is paid on arrival and will be refunded upon departure after inspection of the chalet, provided there is no damage.
Cancellations must be communicated in writing. The conditions and possible costs vary depending on the time of cancellation.
Changes can be requested by email. Depending on availability and the nature of the change, additional charges may apply.
Guests are responsible for any damage caused during their stay. Any damage must be reported immediately and can be deducted from the deposit.
The maximum number of guests is as stated in the reservation confirmation. Exceeding is not permitted without prior permission.
Damage must be reported to Pillows & Pines immediately so that repairs can be made and further problems prevented.
The sauna and fireplace must be operated according to the instructions for use. Careless use can lead to damage and additional costs.
